FAQ
SHIPPING OPTIONS
DOMESTIC SHIPPING
Domestic standard delivery is Yamato Transport¥600We are shipping.It will be delivered to you within 2 to 2 days after the shipping date. *Remote areas require several days. If you want to specify the time zone, please fill in the remarks column. I will let you know the tracking number after shipping.
In addition, it usually takes 3-7 days to ship.
***Free shipping for purchases over ¥14,000 excluding tax***
***Free shipping for all orders over ¥14,000 not include tax for regular delivery***
Regular orders are shipped by Yamato-unyu Service which typically takes next day to two days and charges ¥600.
The estimated delivery date is not guaranteed but we ship goods out within 3-7days.
If you want to specify the time, please comment the date and time you want to when you checkout.
INTERNATIONAL SHIPPING
We ship internationally with Japan Postal Service . Shipping to oversea is $10. Rates will be calculated at checkout.
Please allow up to 20 business days for delivery once we have sent it off.
Tax and import duties are the responsibility of the buyer.
We can send off by EMS for $20 for 4-7days delivery.
Returns & Refunds
Returns can be made only if you contact us within 3 days after receiving the product in an unused condition, and if the shipping fee is free, the amount excluding the initial shipping fee and settlement fee, or the full amount can be credited to the store. Please contact us before returning the item. info@rbwolves.com
You will be responsible for the shipping costs for returns.
Please note that custom orders and sale items cannot be returned under any circumstances.
Domestic Returns: Customer Pays Shipping
-
Within 3 days: refund price will be exclude payment fee and shipping fee or full amount store credit
International Returns: We don't accept
Please visit our return portal:
RETURN PORTAL
To be eligible for a return, your item must be in the same condition that you received it.
Custom orders cannot be returned or exchanged
SALE ITEMS
Sale items cannot be returned or exchanged.